Returns & Refunds
Your satisfaction is our priority
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Item must be unused and in the same condition as received
- Item must be in original packaging with all tags attached
- Return must be initiated within 30 days of delivery
- Proof of purchase (order number or receipt) must be provided
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Perishable goods
- Intimate or sanitary goods
- Hazardous materials
- Items marked as final sale
How to Return an Item
Step 1: Initiate Return
Log into your account and go to "Order History". Select the order containing the item you wish to return and click "Request Return".
Step 2: Pack Your Item
Securely pack the item in its original packaging. Include all accessories, manuals, and documentation that came with the product.
Step 3: Ship Your Return
Use the prepaid return label provided in your return confirmation email. Drop off the package at any authorized shipping location.
Step 4: Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-10 business days.
Refund Processing
Refunds will be issued to the original payment method used for the purchase. Please allow:
- Credit cards: 5-10 business days
- Debit cards: 5-10 business days
- PayPal: 3-5 business days
- Store credit: Immediate
Exchanges
If you need a different size, color, or model, we're happy to help! Simply return your original item and place a new order for the item you want. This ensures you get your new item as quickly as possible.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@booya.com with:
- Your order number
- Photos of the damaged/defective item
- Description of the issue
We'll arrange for a replacement or full refund, including return shipping costs.
Return Shipping Costs
- ✅ Free returns for damaged, defective, or incorrect items
- ✅ Free returns for orders over R1000
- 💰 R50 return fee for standard returns under R1000
- 💰 Customer pays return shipping for change of mind returns
International Returns
International returns are accepted within 30 days. Customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service.
Need Help?
Our customer service team is here to help with any questions about returns or refunds.
📧 Email: returns@booya.com
💬 Live Chat: Available 24/7
📞 Phone: +27 (0) 123 456 789