Shipping Information
Fast, reliable delivery to your door 📦
Shipping Options
🚚 Standard Shipping
R50Delivery in 5-7 business days
✨ FREE on orders over R500
⚡ Express Shipping
R150Delivery in 2-3 business days
✨ FREE on orders over R1500
🚀 Next Day Delivery
R250Order before 2 PM for next day delivery
Available in major cities only
Processing Time
Orders are typically processed within 1-3 business days. You'll receive a confirmation email once your order has been placed, and another email with tracking information once your order has shipped.
⏰ Order Cut-off Times:
- Standard & Express: 5 PM for same-day processing
- Next Day Delivery: 2 PM for next-day delivery
- Weekend orders: Processed on next business day
Delivery Areas
🇿🇦 South Africa
We deliver to all major cities and towns across South Africa. Remote areas may require additional delivery time.
🌍 International Shipping
We ship to select international destinations. Shipping costs and delivery times vary by location. International orders may be subject to customs fees and import duties.
📍 Available countries: Botswana, Namibia, Zimbabwe, Mozambique, Lesotho, Swaziland
💰 International shipping starts at R300
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your account and viewing "Order History"
- Visiting our tracking page and entering your tracking number
Delivery Instructions
During checkout, you can provide special delivery instructions such as:
- Gate codes or access instructions
- Safe place to leave packages
- Preferred delivery time windows
- Alternative delivery address
Shipping Restrictions
Some items cannot be shipped to certain locations due to legal restrictions or carrier limitations:
- Hazardous materials
- Oversized items (may require special arrangements)
- Items restricted by customs regulations
- Perishable goods
Delivery Issues
Package Not Received
If your tracking shows delivered but you haven't received your package, please check with neighbors or building management. Contact us within 48 hours if you still can't locate your package.
Damaged Package
If your package arrives damaged, please take photos and contact us immediately. We'll arrange for a replacement or refund.
Delayed Delivery
While we strive for on-time delivery, delays can occur due to weather, carrier issues, or other unforeseen circumstances. We'll keep you updated if your delivery is delayed.
Signature Requirements
For security purposes, signature may be required for:
- Orders over R5000
- High-value electronics
- Items marked as requiring signature
If you won't be available to sign, you can authorize a neighbor or request the package be held at a pickup location.
Holiday Shipping
During peak holiday seasons, shipping times may be extended. We recommend ordering early to ensure delivery before holidays. Check our website for holiday shipping deadlines.
Shipping Partners
We work with trusted shipping partners to ensure your orders arrive safely:
- 📦 The Courier Guy
- 📦 Aramex
- 📦 DHL Express
- 📦 PostNet
Contact Shipping Support
Have questions about shipping? Our team is here to help!
📧 Email: shipping@booya.com
💬 Live Chat: Available 24/7
📞 Phone: +27 (0) 123 456 789